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Frequently Asked Questions

Choosing a Wheelchair Accessible Vehicle

Are the home demonstrations free?

Yes. We provide free no obligation home demonstrations nationwide. Our Sales Team have unrivalled experience at advising customers on the right vehicle for their individual circumstances. We do not give a pushy sell, just friendly and professional advice.

Would it be cheaper to buy the vehicle direct from a dealer and you just convert the vehicle for us?

No. Due to the volume of vehicles we buy each year, we receive fleet discounts from the manufacturers we work with which means we can offer you a better price selling the vehicle and the conversion together.

How do I request a brochure?

All our brochures are available to review online by selecting the vehicle you are interested in and then clicking on the 'Download PDF Brochure' button. If you want to receive a postal copy, please call 01924 442386 or complete the online enquiry form by clicking here.

Do you have a showroom that I can visit?

We do not have a showroom facility but viewing can be arranged by appointment of our demonstrator fleet of New vehicles, or our range of Used vehicles, at our Widnes location. Please call 01924 442386 to make an appointment.

Paying for your Wheelchair Accessible Vehicle

Are Wheelchair Accessible Vehicles available on the Motability Scheme?

Yes. Our customers will either purchase their vehicle or lease their vehicle on the Motability Scheme. New Wheelchair Accessible Vehicles are available on a five year lease and Nearly New vehicles on a three year lease. Further details can be found at

Can I apply for assistance with the Advance Payment on Motability?

Motability, as a national charity, may be able to provide financial help, otherwise known as a ‘grant’, to customers who would otherwise struggle to afford the mobility solution they need. A significant portion of the money they use comes from charity fundraising and, as a result, funding is limited.

To ensure the limited funds go only to those in most need, Motability means-test all applications and any help they give can only be towards the most affordable solution. For more information, go to

Do you offer Finance?

To obtain a finance quotation, please discuss with your Bristol Street Versa Sales Executive. A full written quotation can be provided upon request.

Motability Nearly New Scheme

How does the Motability Nearly New scheme work?

Each Nearly New WAV is no more than two and a half years old, has low mileage, and offers a more affordable way to lease a wheelchair accessible vehicle (WAV) but with the peace of mind offered by the Motability lease package. Unlike new WAVs which are available on a five year lease, Nearly New WAVs are available on a three year lease at a lower Advance Payment than the equivalent new WAV. Many customers prefer a Nearly New due to the shorter lease length and quicker delivery times.

To find out our current stock of Nearly New vehicles, please click here.

Do I get all the benefits of Motability cover with a Nearly New vehicle - such as servicing and maintenance?

A Nearly New vehicle on Motability gets exactly the same benefits as a new vehicle.

Using your Wheelchair Accessible Vehicle

How will I know how to use my Wheelchair Accessible Vehicle

When we first bring a vehicle to show you, our Sales Executive will take as long as is necessary to explain all aspects of the vehicle and the conversion to you. Subsequently when the vehicle is delivered to you, the Delivery Driver will provide a thorough refresher on the vehicle’s primary controls, how to use the lift or ramp for wheelchair access, how to safely secure the wheelchair and wheelchair occupant and how to use any other items you have chosen to be fitted to the vehicle. We will also provide fact sheets in your delivery pack.

If following delivery you have any questions, you can refer to the relevant Product Guides by clicking here or call us on 01924 442386 to speak to our Customer Service Team.

Warranty & Service

If I purchase a vehicle from you, how do I get the vehicle repaired or if something goes wrong with the conversion what would I do?

If you do encounter any problems with your vehicle, we want you to know who to ask for help. We have provided a quick guide below.

My vehicle has a problem with …

Engine, gearbox, brakes, exhaust*, head/tail lights, fuel tank*, stereo, air conditioning, seats and seatbelts†:

Contact your nearest franchise dealer

* For lowered floor vehicles or vehicles with an underfloor lift, exhausts and fuel tanks are changed as part of the vehicle conversion and so you should contact us and not the dealer
† Many conversions have seats installed by us as well as the original manufacturer’s seats.

Franchise dealers will not be able to help with the additional seating.

Lift, ramp, winch, lowering suspension, step, any other conversion item:

Contact Bristol Street Versa on 01924 442386 or e-mail [email protected]

Do I get a warranty if I purchase a used WAV?

We offer a free 12 month warranty on all our Used vehicles and our customers have the option to buy extended warranties covering 24 or 36 months. The warranty we provide covers the base vehicle and the conversion. Depending on the age of the vehicle, there may be more than 12 months left to run on the original manufacturer’s warranty. The warranty we offer is subject to three main requirements:

  1. Understand which parts of your vehicle conversion need to be maintained and have them serviced regularly
  2. Provide us with the information we reasonably require in order to decide if a claim is valid under the terms of our warranty
  3. Make any claim promptly

The full terms and conditions for Maintaining your Warranty are available on request.

Website FAQs

How do I report a mistake, broken link or technical fault on the Bristol Street Motors website?

If you come across any issues/faults when browsing our site please let us know by sending an email [email protected] or alternatively filling out the form located on the contact us page, ensuring you select feedback from the dropdown list.

Understanding the Motability Scheme

Before application….





End of Scheme

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All trading companies are subsidiaries of Vertu Motors plc. Company registration number: 05984855. VAT registration: 902737238
Registered office for all group companies: Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, Tyne and Wear, NE11 0XA